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Wednesday, January 23
 

8:00am

Registration and Vendor Fair
Wednesday January 23, 2019 8:00am - 10:00am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

10:00am

Welcome and Key Note Speaker
Speakers
avatar for Gerard Littlejohn

Gerard Littlejohn

Executive Director, Steve Smith Foundation


Wednesday January 23, 2019 10:00am - 11:00am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

11:00am

Break
Wednesday January 23, 2019 11:00am - 11:15am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

11:15am

Driving Incremental Revenue
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Maximize your online revenue opportunities with key features such as NTI online and Add-On Sales.

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Support Representative, TicketReturn
avatar for Chris Kirby

Chris Kirby

Director of Marketing, TicketReturn


Wednesday January 23, 2019 11:15am - 12:10pm
Suite 4 324 S Mint St, Charlotte, NC 28202

11:15am

The Value of Dynamic Pricing
Limited Capacity seats available

Optimize your ticket inventory by applying ideal pricing to the right seats on the right day at the right time. Explore the best practices of dynamic pricing and how it can improve your bottom line.

Speakers
avatar for Shane Coghlan

Shane Coghlan

Senior Director, Qcue


Wednesday January 23, 2019 11:15am - 12:10pm
Suite 5 324 S Mint St, Charlotte, NC 28202

11:15am

Hands on Hardware
Limited Capacity filling up

Here is a hands-on opportunity to walk through hardware set-up, event day activities and how to troubleshoot common scenarios.

Speakers
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn
avatar for David Schaening

David Schaening

Senior Technical Support Specialist, TicketReturn
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Administrator, TicketReturn


Wednesday January 23, 2019 11:15am - 12:10pm
Suite 21 324 S Mint St, Charlotte, NC 28202

11:15am

Improved Visibility Through Advanced Reporting
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Go beyond the basics. Understand how to extract key data from TicketReturn and use Microsoft Excel to give your organization the full financial and revenue picture.

Speakers
avatar for Renee Kulp

Renee Kulp

Client Support Services, TicketReturn
avatar for Matt Millward

Matt Millward

Vice President of Ticket Sales, Charlotte Knights


Wednesday January 23, 2019 11:15am - 12:10pm
Suite 6 324 S Mint St, Charlotte, NC 28202

12:15pm

Lunch
Wednesday January 23, 2019 12:15pm - 1:30pm
Home Plate Club

1:30pm

Generating Revenue Through Special Offers
Limited Capacity filling up

Find out more about how coupon codes, promo codes and online voucher redemption can help you generate revenue and increase attendance.

Speakers
avatar for Chris Kirby

Chris Kirby

Director of Marketing, TicketReturn
avatar for Kristen Boucher

Kristen Boucher

Client Support Representative, TicketReturn


Wednesday January 23, 2019 1:30pm - 2:25pm
Suite 4 324 S Mint St, Charlotte, NC 28202

1:30pm

Learning Lab
Limited Capacity seats available

Join the TicketReturn Staff and learn about features and products in a relaxed, hands-on environment

Speakers
avatar for Amy Cormier

Amy Cormier

TicketReturn
avatar for Renee Kulp

Renee Kulp

Client Support Services, TicketReturn
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Administrator, TicketReturn


Wednesday January 23, 2019 1:30pm - 2:25pm
Suite 3 324 S Mint St, Charlotte, NC 28202

1:30pm

Leveraging the Power of Email
Limited Capacity seats available

Learn best practices, key strategies and tactics in the world of email marketing. This efficient marketing medium will allow you to grow trust and communicate news among your fans and lead them from the inbox to the Box Office.

Speakers
avatar for Matt Springle

Matt Springle

Channel Sales & Strategic Partnerships, Bronto


Wednesday January 23, 2019 1:30pm - 2:25pm
Suite 5 324 S Mint St, Charlotte, NC 28202

1:30pm

TR 101 for Rookies
Limited Capacity seats available

New to your team or TicketReturn? This session will teach you the basics of the TicketReturn platform including basic terminology, integrations and how to get support and on-going training.

Speakers
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn
avatar for Tracy Goins

Tracy Goins

Client Support Representative, TicketReturn


Wednesday January 23, 2019 1:30pm - 2:25pm
Suite 21 324 S Mint St, Charlotte, NC 28202

1:30pm

Building a Winning Box Office Team
Limited Capacity seats available

Learn key ways to keep your box office team motivated and efficient. Understand what you need to know to successfully engage your team to accomplish extraordinary results and provide fans with memorable moments all season.

Speakers
avatar for Matt Millward

Matt Millward

Vice President of Ticket Sales, Charlotte Knights


Wednesday January 23, 2019 1:30pm - 2:25pm
Suite 6 324 S Mint St, Charlotte, NC 28202

2:30pm

Driving Awareness and Sales with Digital Marketing
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Industry experts share their latest proven digital marketing strategies. Increase ticket sales as you move prospects through your digital marketing funnel and ultimately convert them to customers.

Speakers
avatar for Sondra Polan

Sondra Polan

Quantcast
avatar for Katie Rakowski

Katie Rakowski

MiLB Digital Marketing Coordinator, MLB


Wednesday January 23, 2019 2:30pm - 3:25pm
Suite 4 324 S Mint St, Charlotte, NC 28202

2:30pm

Groupmatics 2018 Success and What's New in 2019
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Groupmatics is on a mission to make every group easier to sell and manage while helping you create new revenue opportunities through the data collected. This session will highlight teams/groups that successfully utilized the Groupmatics platform in 2018. It will also focus on updates and changes for the 2019 season.

Speakers
avatar for Lawrence Delaney

Lawrence Delaney

Sales Manager, Groupmatics
avatar for Groupmatics

Groupmatics

Director, Sales & Service, Joe Rugo
Groupmatics is the ticketing industry’s digital solution for ticket sales. The Groupmatics platform, which serves over 300 sports organizations and entertainment venues, automates electronic ticket delivery, captures individual buyer data and provides sophisticated reporting and... Read More →
avatar for Megan Morgan

Megan Morgan

Director of Business Development, Groupmatics


Wednesday January 23, 2019 2:30pm - 3:25pm
Suite 5 324 S Mint St, Charlotte, NC 28202

2:30pm

TR Admin
Limited Capacity filling up

Review all key TR Admin features with a special emphasis on TR Ticket, TR Invoice and Creating Print-at-home tickets.

Speakers
avatar for Renee Kulp

Renee Kulp

Client Support Services, TicketReturn


Wednesday January 23, 2019 2:30pm - 3:25pm
Suite 21 324 S Mint St, Charlotte, NC 28202

2:30pm

Crisis Management - The Changing Face of Crisis In a Digital Age
Limited Capacity seats available

Learn how to put together a crisis management plan for your Box Office in the digital age. There are so many aspects to planning for the unthinkable with social media and everything digital. We’ll look at how to have a plan for any situation.

Speakers
avatar for Tracy Goins

Tracy Goins

Client Support Representative, TicketReturn
avatar for Miller Yoho

Miller Yoho

Founder, Yoho Creative


Wednesday January 23, 2019 2:30pm - 3:25pm
Suite 6 324 S Mint St, Charlotte, NC 28202

3:25pm

Break
Wednesday January 23, 2019 3:25pm - 3:45pm
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

3:45pm

Selling and Renewing Ticket Packages Online
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Make sure you are taking advantage of the many opportunities for selling and renewing packages online. Learn the basics on online renewals, monthly subscriptions plans, flex plans online, automatic recurring billing and vaulting.

Speakers
avatar for Nicole Ambrosino

Nicole Ambrosino

Manager of Ticketing, MLB
avatar for Kristen Boucher

Kristen Boucher

Client Support Representative, TicketReturn


Wednesday January 23, 2019 3:45pm - 4:40pm
Suite 4 324 S Mint St, Charlotte, NC 28202

3:45pm

Discover a New World of Augmented Reality
Limited Capacity seats available

Explore the wonder of augmented reality and discover how you can incorporate it into your venue this season.

Speakers
avatar for Alen Paul Silverrstieen

Alen Paul Silverrstieen

CEO, Imagination Park


Wednesday January 23, 2019 3:45pm - 4:40pm
Suite 5 324 S Mint St, Charlotte, NC 28202

3:45pm

Everyday Reporting that Powers Your Box Office
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Data drives key business decisions in nearly every organization. In this session we will teach you the basics of TicketReturn reporting including the most used reports within our system.

Speakers
avatar for Renee Kulp

Renee Kulp

Client Support Services, TicketReturn


Wednesday January 23, 2019 3:45pm - 4:40pm
Suite 21 324 S Mint St, Charlotte, NC 28202

3:45pm

Security Awareness
Limited Capacity seats available

Don’t become a negative headline. The TicketReturn team will help you understand key items to have in place within your infrastructure to prevent security risks to your ticketing environment.

Speakers
avatar for Angela Rothrock

Angela Rothrock

Director of Operations, TicketReturn
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Administrator, TicketReturn


Wednesday January 23, 2019 3:45pm - 4:40pm
Suite 6 324 S Mint St, Charlotte, NC 28202

4:45pm

Integrating Social Media into Your Ticket Sales Strategy
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Social media has paved the way for your team to have direct conversations with their fans, creating an unrivaled level of audience engagement. Use this engagement to build a passionate, invested fan base. Learn about strategies that leverage this fanbase and turn them into brand advocates throughout the season.

Speakers
avatar for Amie Kiehn

Amie Kiehn

Social Media Manager, Carolina Panthers


Wednesday January 23, 2019 4:45pm - 5:30pm
Suite 4 324 S Mint St, Charlotte, NC 28202

4:45pm

StellarAlgo: Use Data to Win-Back the 90% of Fans That Churn
Limited Capacity seats available

Across the sports and entertainment industry, 85-90% of single-game buyers don’t come back year over year. Using data to shape your sales and marketing efforts can be your secret weapon to personalizing your fans' experiences, driving engagement, and increasing revenues. Leveraging the data you already collect on your fans can help you win-back 10-15% of your individual game buyers. We know that working with data can be challenging and knowing what to do with it can be overwhelming, which is why this session will focus on best practices on how to engage your fans the right way, at the right time.


Speakers
avatar for Joseph King

Joseph King

Head of Product, StellarAlgo
avatar for Megan Kurcwal

Megan Kurcwal

Marketing and Business Development, StellarAlgo


Wednesday January 23, 2019 4:45pm - 5:30pm
Suite 5 324 S Mint St, Charlotte, NC 28202

4:45pm

TicketReturn's New Mobile Platform
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Speakers
avatar for Amy Cormier

Amy Cormier

TicketReturn
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Wednesday January 23, 2019 4:45pm - 5:30pm
Suite 21 324 S Mint St, Charlotte, NC 28202

5:30pm

Welcome Reception Cornhole Tournament and Vendor Fair
Join us for the inaugural TicketReturn Cornhole Tournament Presented by Janam.  Click Here for rules, brackets and details.

Wednesday January 23, 2019 5:30pm - 7:30pm
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202
 
Thursday, January 24
 

8:00am

Continental Breakfast
Thursday January 24, 2019 8:00am - 10:00am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

9:00am

Groupmatics 2018 Success and What's New in 2019
Limited Capacity seats available

Groupmatics is on a mission to make every group easier to sell and manage while helping you create new revenue opportunities through the data collected. This session will highlight teams/groups that successfully utilized the Groupmatics platform in 2018. It will also focus on updates and changes for the 2019 season.

Speakers
avatar for Lawrence Delaney

Lawrence Delaney

Sales Manager, Groupmatics
avatar for Groupmatics

Groupmatics

Director, Sales & Service, Joe Rugo
Groupmatics is the ticketing industry’s digital solution for ticket sales. The Groupmatics platform, which serves over 300 sports organizations and entertainment venues, automates electronic ticket delivery, captures individual buyer data and provides sophisticated reporting and... Read More →
avatar for Megan Morgan

Megan Morgan

Director of Business Development, Groupmatics


Thursday January 24, 2019 9:00am - 9:55am
Suite 4 324 S Mint St, Charlotte, NC 28202

9:00am

Elevating Your Gameday Experience
Limited Capacity filling up

You have delivered a sold-out stadium. Now, it's time to deliver an experience that your audience will not forget. Learn proven tactics that help transform your event into an unforgettable experience that converts these attendees into loyal fans.

Speakers
avatar for David Knight

David Knight

President - Operations, Knight Eady


Thursday January 24, 2019 9:00am - 9:55am
Suite 6 324 S Mint St, Charlotte, NC 28202

9:00am

StellarAlgo: Use Data to Win-Back the 90% of Fans That Churn
Limited Capacity seats available

Across the sports and entertainment industry, 85-90% of single-game buyers don’t come back year over year. Using data to shape your sales and marketing efforts can be your secret weapon to personalizing your fans' experiences, driving engagement, and increasing revenues. Leveraging the data you already collect on your fans can help you win-back 10-15% of your individual game buyers. We know that working with data can be challenging and knowing what to do with it can be overwhelming, which is why this session will focus on best practices on how to engage your fans the right way, at the right time.


Speakers
avatar for Joseph King

Joseph King

Head of Product, StellarAlgo
avatar for Megan Kurcwal

Megan Kurcwal

Marketing and Business Development, StellarAlgo


Thursday January 24, 2019 9:00am - 9:55am
Suite 5 324 S Mint St, Charlotte, NC 28202

9:00am

The Digital Marketing Puzzle: Piecing it Together and Measuring Success
Limited Capacity filling up

Hear from industry experts as they share with you the latest proven digital marketing strategies. Increase ticket sales as you move prospects through your digital marketing funnel and ultimately convert them to customers.

Speakers
avatar for Sondra Polan

Sondra Polan

Quantcast
avatar for Katie Rakowski

Katie Rakowski

MiLB Digital Marketing Coordinator, MLB


Thursday January 24, 2019 9:00am - 9:55am
Suite 21 324 S Mint St, Charlotte, NC 28202

10:00am

Driving Incremental Revenue
Limited Capacity filling up

Maximize your online revenue opportunities with key features such as NTI online and Add-On Sales.

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Support Representative, TicketReturn
avatar for Chris Kirby

Chris Kirby

Director of Marketing, TicketReturn


Thursday January 24, 2019 10:00am - 10:55am
Suite 4 324 S Mint St, Charlotte, NC 28202

10:00am

How to Hire and Train a Winning Sales Team
Limited Capacity seats available

Determining the right time to hire, nailing down the responsibilities and expectations of the sales role, and understanding how to evaluate and select the best talent can make or break your business. Learn what steps you can take to ensure your success the first time.

Speakers
avatar for Chris Semmens

Chris Semmens

President, Semmens Sales Consulting


Thursday January 24, 2019 10:00am - 10:55am
Suite 6 324 S Mint St, Charlotte, NC 28202

10:00am

Generating Revenue with Ticket Insurance
Limited Capacity seats available

Discover a new revenue stream and provide your fans peace of mind in the nonrefundable live event space.

Speakers
avatar for Tim Albee

Tim Albee

Head of Business Development and Strategic Partnerships, TicketGuardian


Thursday January 24, 2019 10:00am - 10:55am
Suite 5 324 S Mint St, Charlotte, NC 28202

10:00am

Executing a Successful Group Sales Plan
Limited Capacity filling up

Learn best practices on developing and executing a successful group sales plan.  Whether you already have an established group sales strategy or wanting to revitalize your plan,  you will learn about best practices in the development, execution and motivations of your staff to grow your group sales channel. 


Speakers
avatar for Brad Sexton

Brad Sexton

Vice President, National Ticket Sales, IMG Learfield


Thursday January 24, 2019 10:00am - 10:55am
Suite 21 324 S Mint St, Charlotte, NC 28202

10:00am

Executive Session
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Thursday January 24, 2019 10:00am - 2:00pm

10:55am

Break
Thursday January 24, 2019 10:55am - 11:10am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

11:10am

Upgrading Your Online Presence
Limited Capacity filling up

Is your online presence helping you or hindering you? In the session learn about best practices for branding your ticket pages, view from the seat images, using package links, proper placement of buy tickets button and more.

Speakers
avatar for Nicole Ambrosino

Nicole Ambrosino

Manager of Ticketing, MLB
avatar for Kristen Boucher

Kristen Boucher

Client Support Representative, TicketReturn


Thursday January 24, 2019 11:10am - 12:05pm
Suite 4 324 S Mint St, Charlotte, NC 28202

11:10am

Generating Demand for University Fans
Limited Capacity seats available

Engage with fans throughout the academic calendar and migrate their loyalty from one sport to another with proven strategies and tactics.

Speakers
avatar for Don Scott

Don Scott

Director of Marketing and Fan Engagement, Elon University
avatar for Mike Ward

Mike Ward

Elon University


Thursday January 24, 2019 11:10am - 12:05pm
Suite 6 324 S Mint St, Charlotte, NC 28202

11:10am

Redefining Your Fans' Parking Experience
Limited Capacity seats available

The parking experience has been redefined by the team at Clutch. Hear about how they transformed the world of athletic event parking and how you can incorporate this service into your season.

Speakers
avatar for Daniel Almond

Daniel Almond

Director of Business Development, Clutch


Thursday January 24, 2019 11:10am - 12:05pm
Suite 5 324 S Mint St, Charlotte, NC 28202

11:10am

Unlocking Insights From Tickets
Limited Capacity filling up

Unlock insights from your ticket usage and gain a better understanding of customer demographics. Use valuable data to help you maximize attendance and determine key incentives that enhance usage.

Speakers
avatar for Katie Vaas

Katie Vaas

Account Supervisor, GMR Marketing


Thursday January 24, 2019 11:10am - 12:05pm
Suite 21 324 S Mint St, Charlotte, NC 28202

12:05pm

Lunch
Thursday January 24, 2019 12:05pm - 1:25pm
Home Plate Club

1:30pm

Best Practices for Email Correspondence
Limited Capacity seats available

Are you utilizing TicketReturn's built in email correspondence? Learn more about how this feature allows you to communicate with your customers without ever leaving the ticketing system. We will share successful uses of this built in communication tool and upcoming enhancements.

Speakers
avatar for Dan Axman

Dan Axman

Director, Special Projects & Product Management, TicketReturn
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Thursday January 24, 2019 1:30pm - 2:25pm
Suite 4 324 S Mint St, Charlotte, NC 28202

1:30pm

Emerging Trends in Social Media
Limited Capacity filling up

Keep up to date on the latest in social media as you hear from one of the best in the National Football League. #youcantmissthis

Speakers
avatar for Amie Kiehn

Amie Kiehn

Social Media Manager, Carolina Panthers


Thursday January 24, 2019 1:30pm - 2:25pm
Suite 6 324 S Mint St, Charlotte, NC 28202

1:30pm

MTP Integration - Score 8.0
Limited Capacity seats available

Hear about the latest Score CRM installment – Version 8. Explore what enhancements this NEW version offers and how you can monetize this software to build solid 1-to-1 customer relationships and drive additional ticket sales.

Speakers
avatar for Frank Cincotta

Frank Cincotta

CEO, MTP Software
Frank Cincotta is the founder and CEO of MTP Software, the creators of SCORE CRM and Gameday.  MTP Software works with over 100 teams across 7 different sports and continues to stretch the boundaries of real-time information in sports.Prior to starting MTP Software, Cincotta... Read More →


Thursday January 24, 2019 1:30pm - 2:25pm
Suite 5 324 S Mint St, Charlotte, NC 28202

1:30pm

Converting Single Game Buyers to Plan Holders
Limited Capacity filling up

Speakers
avatar for Shawn Lynch

Shawn Lynch

Senior Vice President, Charlotte Checkers


Thursday January 24, 2019 1:30pm - 2:25pm
Suite 21 324 S Mint St, Charlotte, NC 28202

2:30pm

Learning Lab
Limited Capacity seats available

Join the TicketReturn Staff and learn about new features and products in a relaxed, hands-on environment

Speakers
avatar for Amy Cormier

Amy Cormier

TicketReturn
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Thursday January 24, 2019 2:30pm - 3:25pm
Suite 3 324 S Mint St, Charlotte, NC 28202

2:30pm

Using Data to Develop Pricing Strategies
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

“Big data” and “Analytics” are buzzwords driving the ticketing industry. But what do those terms really mean to your organization? How are teams and athletics departments actually capturing data and what can they do with it once they have it to grow revenue? Academic researchers, who have conducted dozens of studies related to ticket sales and ticket pricing in the sport industry, will share their thoughts and practical examples on utilizing data analytics to help drive ticket sales and profits.

Speakers
avatar for Nels Popp

Nels Popp

Assistant Professor, University of North Carolina
avatar for Stephen Shapiro

Stephen Shapiro

Associate Professor, University of South Carolina


Thursday January 24, 2019 2:30pm - 3:25pm
Suite 6 324 S Mint St, Charlotte, NC 28202

2:30pm

The Power of Integrations
Limited Capacity seats available

Leverage our dynamic lineup of integrated partners to keep your organization running efficiently. Our partners can help support your growing fanbase and attract additional fans. Explore the latest that our integrated and strategic partners have to offer.

Speakers
avatar for Tracy Goins

Tracy Goins

Client Support Representative, TicketReturn
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. Hussey most recently served... Read More →


Thursday January 24, 2019 2:30pm - 3:25pm
Suite 21 324 S Mint St, Charlotte, NC 28202

2:30pm

How Premium Seating Can Integrate with Sponsorship Sales
Limited Capacity seats available

Learn how premium seating can be leveraged to improve sponsorship sales throughout the season.

Speakers
avatar for Chuck Arnold

Chuck Arnold

Charlotte Knights


Thursday January 24, 2019 2:30pm - 3:25pm
Suite 5 324 S Mint St, Charlotte, NC 28202

3:25pm

Break
Thursday January 24, 2019 3:25pm - 3:40pm
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

3:45pm

Generating Revenue Through Special Offers
Limited Capacity seats available

Find out more about how coupon codes, promo codes and online voucher redemption can help you generate revenue and increase attendance.

Speakers
avatar for Chris Kirby

Chris Kirby

Director of Marketing, TicketReturn
avatar for Kristen Boucher

Kristen Boucher

Client Support Representative, TicketReturn


Thursday January 24, 2019 3:45pm - 4:40pm
Suite 21 324 S Mint St, Charlotte, NC 28202

3:45pm

Learning Lab
Limited Capacity filling up

Join the TicketReturn Staff and learn about new features and products in a relaxed, hands-on environment

Speakers
avatar for Amy Cormier

Amy Cormier

TicketReturn
avatar for Renee Kulp

Renee Kulp

Client Support Services, TicketReturn
avatar for Kathryn Westerfield

Kathryn Westerfield

Compliance Administrator, TicketReturn


Thursday January 24, 2019 3:45pm - 4:40pm
Suite 3 324 S Mint St, Charlotte, NC 28202

3:45pm

Leveraging the Power of Loaded Value
Limited Capacity seats available

Loaded value can add so much more to your fans' experience. It can also contribute favorably to your bottom line. Learn proven processes for successfully launching loaded value programs that fans embrace and leave them wanting more.

Speakers
avatar for Jonathan English

Jonathan English

Charlotte Knights
avatar for Tracy Goins

Tracy Goins

Client Support Representative, TicketReturn
avatar for Tim Volk

Tim Volk

Tennessee Smokies


Thursday January 24, 2019 3:45pm - 4:40pm
Suite 5 324 S Mint St, Charlotte, NC 28202

3:45pm

Contingency Plans to Boost Ticket Sales
Limited Capacity filling up

Does weather ever impact your season? Don’t begin your next season without a contingency plan. Our speaker can help you create a tool box of tactics that will deliver attendance when Mother Nature begins to cooperate.

Speakers
avatar for Jack Stevenson

Jack Stevenson

Director, Consumer Demand Marketing, Carowinds


Thursday January 24, 2019 3:45pm - 4:40pm
Suite 6 324 S Mint St, Charlotte, NC 28202

5:15pm

Bus Departs for Evening Social
Thursday January 24, 2019 5:15pm - 5:15pm
BB&T Ballpark

5:30pm

Evening Entertainment
Thursday January 24, 2019 5:30pm - 7:30pm
Queen Park Social 4125 Yancey Road Charlotte NC 28217
 
Friday, January 25
 

7:30am

Continental Breakfast
Friday January 25, 2019 7:30am - 9:30am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

8:00am

Leveraging CRM to Increase Ticket Sales
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Speakers
avatar for Drew Praster

Drew Praster

Senior Director, Ticket Sales, Charlotte Hornets


Friday January 25, 2019 8:00am - 9:15am
Suite 4 324 S Mint St, Charlotte, NC 28202

8:00am

Learning Lab
Limited Capacity seats available

Join the TicketReturn Staff and learn about new features and products in a relaxed, hands-on environment

Speakers
avatar for Amy Cormier

Amy Cormier

TicketReturn
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Friday January 25, 2019 8:00am - 9:15am
Suite 3 324 S Mint St, Charlotte, NC 28202

8:00am

Important Features and Enhancements: Professional Sports and Entertainment
Limited Capacity filling up

Learn about recent enhancements, underutilized features and what’s coming next. This session will make you the expert in utilizing the TicketReturn platform.

Speakers
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. Hussey most recently served... Read More →
avatar for Renee Kulp

Renee Kulp

Client Support Services, TicketReturn
avatar for Angela Rothrock

Angela Rothrock

Director of Operations, TicketReturn


Friday January 25, 2019 8:00am - 9:15am
Suite 21 324 S Mint St, Charlotte, NC 28202

8:00am

Key Features for Universities
Limited Capacity seats available

Allow the TicketReturn team to teach you about some of the key features deployed in the University space.

Speakers
avatar for Tracy Goins

Tracy Goins

Client Support Representative, TicketReturn


Friday January 25, 2019 8:00am - 9:15am
Suite 6 324 S Mint St, Charlotte, NC 28202

9:20am

Upgrading Your Online Presence
Limited Capacity seats available

With the goal of driving fans to your website to capture data and close transactions, it is imperative that your web site is user friendly and creates a seamless purchase process by using package links. It is equally important to ensure that the transition from your site to TicketReturn is seamless and that you exploit all of the private labeling options that we offer.

Speakers
avatar for Kristen Boucher

Kristen Boucher

Client Support Representative, TicketReturn


Friday January 25, 2019 9:20am - 10:35am
Suite 6 324 S Mint St, Charlotte, NC 28202

9:20am

Important Features and Enhancements: Universities
Limited Capacity seats available

Learn about recent enhancements and what’s coming next in the world of universities. This session will make you the expert in utilizing the TicketReturn platform.

Speakers
avatar for Tracy Goins

Tracy Goins

Client Support Representative, TicketReturn
avatar for Christie Hussey

Christie Hussey

Vice President, Sales & Marketing, TicketReturn
Christie Hussey brings more than 16 years of sales and ticketing experience with professional sports teams, entertainment venues and cultural facilities to TicketReturn. She joined the organization in 2013 with responsibility for new business development. Hussey most recently served... Read More →
avatar for Angela Rothrock

Angela Rothrock

Director of Operations, TicketReturn


Friday January 25, 2019 9:20am - 10:35am
Suite 21 324 S Mint St, Charlotte, NC 28202

9:20am

Improved Visibility Through Advanced Reporting
Limited Capacity seats available

Go beyond the basics. Understand how to extract key data from TicketReturn and use Microsoft Excel to give your organization the full financial and revenue picture.

Speakers
avatar for Renee Kulp

Renee Kulp

Client Support Services, TicketReturn


Friday January 25, 2019 9:20am - 10:35am
Suite 5 324 S Mint St, Charlotte, NC 28202

9:20am

TicketReturn's New Mobile Platform
Limited Capacity full
Adding this to your schedule will put you on the waitlist.

Explore the NEW TicketReturn mobile platform. Discover the latest enhancements and your new-found empowerment to deliver a seamless transition from your branded web site to your branded TicketReturn mobile site.

Speakers
avatar for Amy Cormier

Amy Cormier

TicketReturn
avatar for Kelly Dolan

Kelly Dolan

Client Service Representative, TicketReturn


Friday January 25, 2019 9:20am - 10:35am
Suite 4 324 S Mint St, Charlotte, NC 28202

10:35am

Break
Friday January 25, 2019 10:35am - 10:50am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

10:50am

Top Takeaways
Friday January 25, 2019 10:50am - 11:10am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

11:10am

TRue Awards Ceremony
Friday January 25, 2019 11:10am - 11:30am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202

11:30am

Depart
Friday January 25, 2019 11:30am - 11:30am
Diamonds Direct Luxury Lounge 324 S Mint St, Charlotte, NC 28202